Sustainability Report 2024
42
4.6
RESPONSIBLE CUSTOMER MANAGEMENT
At AODACi , we place our clients and consumers at the centre of all decisions. Their trust is earned daily through safe, ethical, transparent and high-quality service .
APPROACH AND RESULTS
We recognize that responsible management of customer relationships is essential, not only for the sustainability of our business but also for the creation of social value. Accordingly, our purpose is clearly defined:
Bags
Office
“Innovating in the promotional industry to inspire consumers’ sustainable choices”
We adopt an approach focused on our clients’ needs, expectations and satisfaction, fostering a relationship built on trust and transparency. We work proactively to prevent and mitigate any unintended effects of the services provided that could pose risks to customers’ health or safety. This commitment extends to providing clear and accurate information, as well as adopting responsible marketing practices.
Drinkware
Technology
Our portfolio consists of seven product categories, which undergo REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals), RoHS (Restriction of Hazardous Substances Directive 2002/95/EC) and Food Contact testing to prevent any impact on the health and safety of our consumers.
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