Sustainability Report 2024
58
Regarding the implementation of these commitments in commercial relationships, we maintain active dialogue with our clients and partners. In 2024, direct consultation with clients was carried out through surveys, and in-person or online meetings were promoted, as well as participation in trade fairs, roadshows, and visits to the company showroom, with the aim of clarifying doubts, collecting feedback, and reinforcing alignment with sustainability principles.
Regarding internal training and capacity building, we promote in-house initiatives to raise awareness and train employees on their responsibilities for responsible conduct, for example through the AODACi Exchange.
Additionally, employees have access to development opportunities through participation in events and training promoted by entities such as GRACE and the United Nations Global Compact, reinforcing internal awareness and competence for the effective implementation of the commitments undertaken.
2-25 PROCESSES TO REMEDY NEGATIVE IMPACTS We are committed to identifying, preventing and whenever necessary, remediating negative impacts for which we are responsible or to which we have contributed, whether in environmental, social, or governance matters. This approach is embedded in our Environmental Management System, certified under ISO 14001, as well as in the Double Materiality Analysis process. Through these instruments, we assess the impacts and risks associated with our activities and define, within the scope of the system’s annual program, concrete actions for their mitigation and remediation, allocating the necessary resources and responsibilities for effective implementation. Regarding complaint handling, we have formal Whistleblowing and Grievance policies, which constitute our main internal mechanisms. Complaints from all stakeholders are managed through a systematized process in which they are recorded and addressed according to the assessment carried out, involving all relevant departments. Stakeholders play an important role in the evolution of our listening and response mechanisms. As members of SEDEX and AMFORI, we benefit from the best practices promoted by these organizations in value chain monitoring, with a focus on environmental and social performance. Additionally, the consultation processes we carry out help us identify needs and expectations, forming the basis for a bidirectional communication plan: from AODACi to stakeholders, and from stakeholders to AODACi. 2-26 MECHANISMS FOR ADVICE AND RAISING CONCERNS Our policies related to business ethics are reviewed periodically, allowing us to ensure their compliance, relevance, and alignment with responsible management principles, as well as to identify opportunities for continuous improvement. We also maintain multiple channels of interaction with our clients, enabling us to collect opinions, clarify doubts, and receive relevant feedback on our business conduct, thereby contributing to the continuous improvement of our practices.
Powered by FlippingBook